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If you don’t find the
answers to your questions here, please call or e-mail us
and your questions will be answered by one of our
knowledgeable staff…….. 951-301-5534.
Q. What is a document?
A. Documents exist as
paper files, scanned images, electronic files, faxes,
drawings, fiche, film and video.
Q. What is an
electronic document?
A. An electrical
document is a digital picture of the original paper
document. When a piece of paper is run through a scanner
it makes an electronic image of the document, similar to
a digital camera.
Q. What storage media
options do I have?
A. Options include
optical disc storage media such as a CD or DVD, external
storage drives, servers, flash drives, USB sticks and
remote backup.
Q. Can you upload the
image files to our Server or document management system?
A. Working with your
IT staff we can upload your images to your server, your
document management system, or a remote storage server.
Q. What electronic
formats are used for scanned documents?
A. Images are most
commonly stored as standard TIFF or PDF files
Q. What is Backfile
Conversion?
A. The process of
scanning, indexing and storing archived/closed files
into a digital format.
Q. What if I want
another copy of my document CD/DVD later?
A. We will be glad to
provide you with additional copies at a small charge.
Q. Should I outsource
or scan in-house?
A. Outsourcing your
document scanning saves capital investment and staffing
costs. You save on the time to set and implement an
in-house imaging group. You pay for the cost of scanning
only, not equipment or staffing. Organizations outsource
to reduce their operating costs, which enables them to
focus their resources on their core business processes.
Q. Why should I scan
my archived or closed files?
A. Document storage is
a growing problem for businesses. On-site storage is
limited and warehouse storage space can be very
expensive and inefficient as retrieval and re-filing and
storing of documents can take days, can add extra
expenses and also results in slow response to client
needs.
Q. Can I make changes
to the scanned documents?
A. No.
Q. How will my files
and documents be organized?
A. Your electronic
files can be organized and indexed to match your filing
system.
Q. Will sensitive
information on my documents remain private?
A. Burgner & Rostant
is committed to protecting the privacy of our clients.
Burgner & Rostant has a confidentiality agreement which
is signed by both parties.
Q. Will you return my
documents or destroy them after scanning?
A. Both options are
available.
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